Shipping Policy

Where Do We Deliver?

We offer delivery to the following countries: United Arab Emirates (UAE), Saudi Arabia (KSA), Kuwait, Qatar, Bahrain, Oman, Lebanon, Jordan, and Egypt.

What Are Your UAE Delivery Options?

Found the perfect camera and can’t wait to get your hands on it? We offer convenient delivery options to get your order to you as quickly as possible.

Dubai

Click & Collect — Free

Collect your order from Insta360.ae headquarters in Al Quoz 1, Dubai.

Orders placed before 3:00 PM UAE time are eligible for next-day collection.
Collection is available Monday to Friday, between 9:00 AM and 6:00 PM.
You will receive confirmation when your order is ready for collection.

Free Express Delivery on Orders Over AED 100

Available for deliveries within Dubai.
Estimated delivery time: 1–2 working days.
Orders are delivered by the Insta360 logistics team.

Other Cities Across the UAE

Express Delivery — AED 20

Available for deliveries outside Dubai within the UAE.
Flat shipping fee of AED 20, regardless of package weight or dimensions.
Estimated delivery time: 3–4 working days.

What Are Your International Delivery Options?

Standard International Delivery

Estimated delivery time: 5–7 working days for GCC destinations, subject to customs clearance.
Delivery to other international destinations may take longer, depending on the destination and customs procedures.

International orders placed before 1:00 PM UAE time, Sunday to Thursday, are generally dispatched the same day. Orders placed after 1:00 PM will be dispatched as soon as possible, with dispatch typically taking place by the next working day.

Shipping rates vary depending on the destination country and city, as well as the weight and dimensions of the products purchased. The applicable shipping charges will be displayed at checkout and included in your order total.

I Ordered — Where Is My Product?

We know you’re excited to receive your new camera!

Once your order has been dispatched, we will send you an email containing your delivery details. If your order is shipped through Aramex, you can track it using the tracking number provided in the email.

You can also log in to your customer account on Insta360.ae to view available order and shipping information.

What If My Order Is Late or Gets Lost?

If your delivery is delayed, please contact us at info@insta360.ae or +971 52 603 3773. We will assist you with the available tracking information so you can follow up with the relevant courier.

Any discrepancies involving missing or lost items should be reported to us in writing as soon as possible through our website's contact form.

If an order is suspected to be lost in transit, we will investigate with the courier. Where applicable, a replacement or refund may be processed once the courier confirms the loss. Investigations may take up to 30 working days from the dispatch date, depending on the courier's procedures.

If tracking information indicates that an order has been delivered, please check whether it was received by another person at your delivery address, such as a family member, colleague, building reception, or security desk. If you still cannot locate your order, contact us for assistance.

Delivery issues will be reviewed on a case-by-case basis and handled in accordance with applicable consumer protection laws. Nothing in this policy excludes any rights you may have under applicable law.

Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your shipping details carefully before completing your purchase. If you notice an error, contact us as soon as possible at info@insta360.ae or +971 52 603 3773.

We cannot guarantee successful delivery if an incorrect or incomplete address is provided. Any resulting delivery issues will be reviewed individually and handled in accordance with applicable law.