Warranty Policy

Last updated: 25 October 2026

Shift Electronics LLC is the Authorized Distributor of Insta360 in the Middle East and is responsible for all warranty-related matters for products sold on Insta360.ae.

Warranty Coverage

All new Insta360 products purchased through Insta360.ae are covered by a 12-month limited warranty from the date of purchase, unless stated otherwise. Open Box and Refurbished products are covered for the warranty period shown on their product page. This warranty covers manufacturing defects in materials and workmanship under normal use.

What’s Covered

  • Defective hardware components
  • Malfunctioning internal systems (software or firmware-related issues)
  • Manufacturing defects

What’s Not Covered

  • Damage caused by misuse, accidents, or unauthorized modifications
  • Normal wear and tear (e.g., scratches, dents, discoloration)
  • Damage due to improper storage or handling
  • Loss or theft
  • Consumables such as batteries or accessories unless found defective upon delivery

Where Warranty Service Is Available

  • United Arab Emirates, Saudi Arabia, Qatar and Kuwait: warranty service is available locally. Contact us first and we will arrange the service for you.
  • All other countries: we will first try to solve the issue remotely. If the product needs to be repaired, it must be sent to our service center in the UAE. Repairs covered by the warranty are free of charge. If the issue is found not to be covered by the warranty, we will send you a repair quotation before any work is done.

Shipping costs for sending a product to us are paid by the customer. If the repair is covered by the warranty, we will refund the shipping cost.

Warranty Claim Process

If you believe your product has a manufacturing defect and is eligible for warranty service:

  1. Contact us at info@insta360.ae or +971 52 603 3773 (call or WhatsApp) with your order number, proof of purchase, and a detailed description or video of the issue.
  2. Our support team will assess your claim, try to solve it remotely where possible, and provide further instructions.
  3. If the product needs to be sent to us, please do not ship anything before we confirm. Send it to the following address:

Shift Electronics LLC
Unit No. 32, 8B Street, Al Quoz Industrial Area 1,
Dubai, United Arab Emirates

Physical Damage Repair Support

If your product has physical damage and is not covered under warranty, you can request repair directly via Insta360's official repair portal:

Insta360 online repair service

Alternatively, you may also reach out to our support team and we will try our best to assist you:

📧 info@insta360.ae
☎ +971 52 603 3773