Last Updated: October 16, 2026

This Privacy Policy describes how Insta360.ae (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from insta360.ae (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security purposes.
• Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment information (e.g., bank account, credit or debit card information, and billing address) to process your payment, fulfill your orders, and provide you with products or services you have requested.
• Third parties that collect information when you visit our Site, open or click on emails we send you, or interact with our Services or advertisements. We and third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below titled “Third-Party Websites and Links.”

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services and fulfill our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and providing other account-related features and functionalities.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services. This helps us respond to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies used by Shopify to power our store, please visit https://www.shopify.com/legal/cookies.

We use Cookies to operate and improve our Site and Services, including remembering your actions and preferences, running analytics, and understanding how users interact with our Services. We may also permit third parties and service providers to use Cookies on our Site to tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can configure your browser to remove or reject Cookies through its controls. Please keep in mind that removing or blocking Cookies may negatively affect your user experience and cause some Services, features, or general functionality to work incorrectly or become unavailable. Blocking Cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

• Vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners who help us provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.
• Third parties when you direct, request, or otherwise consent to the disclosure of certain information, such as to ship products to you or through your use of social media widgets or login integrations.
• Our affiliates or other entities within our corporate group, where appropriate for legitimate business purposes.
• Parties involved in a business transaction, such as a merger or bankruptcy, or where disclosure is necessary to comply with legal obligations, respond to lawful requests, enforce applicable terms of service, or protect the Services, our rights, and the rights of our users or others.

We may disclose the following categories of personal information for the purposes described in this Privacy Policy:

• Identifiers: Basic contact details and certain order and account information.
• Commercial information: Order information, shopping information, and customer support information.
• Internet or network activity: Usage Data and information about interactions with our Site.
• Geolocation data: Locations determined by an IP address or other technical measures.

Categories of recipients may include vendors and third parties who perform services on our behalf, such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers; business and marketing partners; and affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you, except as permitted by applicable law.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.

Information you provide in public or semi-public venues, including information shared on third-party social networking platforms, may be viewable by other users of the Services or those third-party platforms. Our inclusion of such links does not, by itself, imply endorsement of the content on those platforms or their owners or operators, except as disclosed through the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions permitted by law.

• Right to Access or Know: You may have the right to request access to personal information we hold about you, including details about how we use and share it.
• Right to Delete: You may have the right to request deletion of personal information we maintain about you.
• Right to Correct: You may have the right to request correction of inaccurate personal information.
• Right of Portability: You may have the right to receive a copy of your personal information and, in certain circumstances, request that we transfer it to a third party.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent.
• Right to Appeal: You may have the right to appeal our decision if we decline your request.
• Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe option included in our emails. Even if you opt out, we may continue to send non-promotional communications, such as messages about your account or orders.

You may exercise these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding to your request. Where permitted by applicable law, you may designate an authorized agent to make a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly. We will respond to requests within the time required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may have the right, depending on where you live, to appeal our decision or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information may also be processed by our staff and third-party service providers and partners in those countries.

Where we transfer personal information from Europe to another country, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent UK authority, where applicable, unless the transfer is to a country recognized as providing an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us using the following details:

Email: info@insta360.ae
Phone: +971 52 445 3925

Address:
Shift Electronics LLC
Block 32, 8B Street
Al Quoz Industrial Area 1, Al Quoz
Dubai, United Arab Emirates